Privacy Policy

Effective Date: June 26,2025
Last Updated: June 26,2025

Introduction

AlestaCare, Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients, their families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our non-medical home care services in South Carolina, and surrounding areas.

Information We Collect

Personal Information

We may collect the following types of personal information:

Client Information:

• Name, address, phone number, and email address
• Date of birth and identification information
• Emergency contact information
• Care preferences and service requirements
• Insurance information and payment details
• Personal care needs and daily living assistance requirements

Website Visitors:

• IP address and browser information
• Pages visited and time spent on our website
• Contact form submissions and inquiries
• Cookies and similar tracking technologies

Personal Care Information

As a non-medical home care provider, we may collect and maintain information about your personal care needs, including:

• Daily living assistance requirements
• Personal care preferences and routines
• Home environment and safety considerations
• Cognitive abilities
• Care notes and service documentation

How We Use Your Information

We use your information for the following purposes:

Service Operations:

• Providing non-medical home care services and developing care plans
• Coordinating with family members and designated contacts
• Maintaining service records and care documentation
• Quality assurance and service improvement activities

Business Operations:

• Processing payments and insurance claims
• Scheduling appointments and services
• Communicating about your care or services
• Complying with legal and regulatory requirements

Website Functionality:

• Responding to inquiries and providing information
• Improving our website and user experience
• Sending newsletters or updates (with your consent)

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We will share your information when you provide explicit consent or authorization.

Family and Designated Contacts

We may share information with family members or designated contacts as authorized by you for coordination of care and services.

Insurance and Payment

We may share information with insurance companies and other payers for billing and payment purposes where applicable.

Legal Requirements

We may disclose information when required by law, including:

• Court orders or legal proceedings
• Public health reporting requirements
• Adult Protective Services investigations
• Workers’ compensation claims

Business Associates

We may share information with third-party vendors who assist with our operations, provided they sign business associate agreements to protect your information.

Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information and service records
• Right to Correct: Request corrections to your personal information
• Right to Limit: Request limits on how we use or share your information
• Right to Delete: Request deletion of your personal information (subject to legal requirements)
• Right to Communication: Request communication through alternative means
• Right to Notification: Be notified of any data breaches affecting your information

Data Security

We implement appropriate technical, physical, and administrative safeguards to protect your information, including:

• Secure servers and encrypted data transmission
• Access controls and employee training
• Regular security assessments and updates
• Secure disposal of records when no longer needed

Website Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements

You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children without parental consent.

South Carolina Privacy Law Compliance

We comply with South Carolina state laws regarding personal information protection and adult protective services reporting requirements where applicable to non-medical care services.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact:

AlestaCare, Inc.
 503 Wando Park Blvd, Suite 205-G
 Charleston, SC 29464
 Phone: (843) 800-2332
 Email: info@alestacare.com

Privacy Officer: Daniel Poch

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the “Last Updated” date.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

• Our Privacy Officer (contact information above)
• The South Carolina Attorney General’s Office
• The South Carolina Department of Consumer Affairs

We will not retaliate against you for filing a complaint.